Delivery
This document sets out the Terms & Conditions of purchasing on Brasnthings.com and Brasnthings.co.nz and is applicable to Australian & New Zealand customers only. If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Bras N Things Customer Service Team Member on 1800 810 031..
All orders are shipped from our warehouse in Sydney, Australia..
For information on returns, please visit our Returns page
MOTHERS DAY DELIVERY CUT OFF DATES
Don't let Mum wait! Here are our shipping deadlines. As always, we thank you in advance for your understanding and patience and are excited for your special someone (or yourself) to try their new lingerie purchases.
AUSTRALIA
|
Standard Shipping (NSW & ACT) |
Order before midnight Thursday 1st May, 2025 *For VIC orders, order before Friday 2nd May, 2025 *For SA orders, order before Wednesday 30th April, 2025 *For QLD orders, order before Tuesday 29th April, 2025 *For TAS orders, order before Monday 28th April, 2025 *For WA orders, order before Thursday 24th April, 2025 *For NT orders, order before Thursday 24th April, 2025 |
|
Personalisation (Embroidery) (NSW & ACT) |
Order before midnight Thursday 24th April, 2025 *For VIC orders, order before Monday 28th April, 2025 *For SA orders, order before Wednesday 23rd April, 2025 *For QLD orders, order before Tuesday 22nd April, 2025 *For TAS orders, order before Thursday 17th April, 2025 *For WA orders, order before Wednesday 16th April, 2025 *For NT orders, order before Tuesday 15th April, 2025 |
NEW ZEALAND
|
Standard Shipping |
Order before midnight Wednesday 23rd April, 2025 |
|
Personalisation (Embroidery) |
Order before midnight Monday 14th April, 2025 |
Delivery
Online orders are shipped from our warehouse in Truganina, Australia where possible. In some cases, depending on stock, orders may be sourced and shipped from one of our stores.
For information on returns, please visit our Returns page.
Delivery Options
Australia
| Delivery Option | Delivery Time | Delivery Cost |
|---|---|---|
|
Standard Delivery |
5 - 10 business days in metro areas and 5 - 12 business days in regional areas | $7.95 or Free on orders over $99 |
|
Express Delivery |
2 - 4 business days in metro areas and 2 - 6 business days in regional areas | $11.95 |
New Zealand
| Delivery Option | Delivery Time | Delivery Cost | Notes |
|---|---|---|---|
|
Standard Delivery |
7 - 10 business days and 7 - 12 business days in regional areas | $9.50 or free on orders over $99 | Orders cannot be delivered to a P.O Box address |
More Delivery Information
Australia
All orders are shipped with AusPost Standard Delivery or AusPost Express Delivery service.
A signature is not required by the receiver of the goods for delivery within Australia unless otherwise stated. In the event that there is no one at the residence to accept the delivery, our couriers will either leave your order in a safe, secure location at your delivery address or if the driver believes there is no safe and secure location; the order will be taken to your closest Post Office to be collected by you at a later date. A delivery card with instructions will be left in your letterbox.
You can track your order by popping your tracking number into the box here
If you are having issues tracking your order or have any questions, please don't hesitate to contact our Customer Service Team here
New Zealand
Orders are shipped with DHL standard delivery and Aramex. Deliveries to New Zealand currently do not require a signature.
All orders are shipped with DHL initially and some orders will be passed onto Aramex to complete the delivery. In the event that there is no one at the residence to accept the delivery, our couriers will either leave your order in a safe, secure location at your delivery address, or if the driver believes there is no safe and secure location the order will be taken back to the depot or a third-party courier whichever applies to your location for collection.
You can track your order by popping your tracking number into the box here
If your package has been passed onto a third-party service to complete the delivery, you will find your secondary tracking number in the Details section under Shipment Tracking. Your new order number will begin with FW and can be tracked here
If you are having issues tracking your order or have any questions, please don't hesitate to contact our Customer Service Team here
Please click here to find information on customs duties and taxes that may apply to your order.