Delivery

This document sets out the Terms & Conditions of purchasing on Brasnthings.com and Brasnthings.co.nz and is applicable to Australian & New Zealand customers only. If you do not understand the below Terms & Conditions, or if you have any questions, please contact a Bras N Things Customer Service Team Member on 1800 810 031.

All orders are shipped from our warehouse in Sydney, Australia.

For information on returns, please visit our Returns page

Delivery Options

Delivery costs will be calculated at checkout once the delivery option and destination has been selected/entered. We offer the below delivery options:

Australia

Delivery OptionCut Off TimeDelivery TimeDelivery Cost

Standard Express Delivery
By Startrack Courier

Orders placed Monday to Friday before 3pm will be dispatched the same day. Any orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday.
*During Sale periods, the delivery estimates may increase by 24-48 hours.
**Orders with personalised items will required 2-4 additional days to be embroidered or personalised.
1 - 3 business days in metro areas and 1 - 5 business days in regional areas $9.50 or Free on orders over $99

Click & Collect (Australia Only)

Buy online and collect your order from over 170 stores in Australia for free. All Click & Collect orders are fulfilled by the Bras N Things warehouse and delivered to Stores.

For more information head to our Click & Collect page

New Zealand

Delivery OptionCut Off TimeDelivery TimeDelivery Cost
DHL Flatrate Express Shipping

* orders cannot be delivered to a P.O Box address.
Orders placed Monday to Friday before 3pm will be dispatched the same day. Orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday. 
*During Sale periods, the delivery estimates may increase by 24-48 hours.
** Orders with personalized items will required 2-4 additional days to be embroidered or personalised.
1 - 3 business days in metro areas and 1 - 5 business days in regional areas $9.50 or Free on orders over $99

International Orders

Bras N Things ships to most international destinations. A complete list of available destinations can be found here
All international orders will be processed in Australian (AUD) dollars. The purchaser is responsible for any and all currency conversion fees.

Delivery OptionCut Off TimeDelivery TimeDelivery Cost

DHL Flatrate Express Shipping

orders cannot be delivered to a P.O Box address.

Orders placed Monday to Friday before 3pm will be dispatched the same day. Orders placed after 3pm Monday to Friday will be dispatched the next business day. Orders placed after 3pm on a Friday or over the weekend will be dispatched on Monday.
*During Sale periods, the delivery estimates may increase by 24-48 hours.
** Orders with personalized items will required 2-4 additional days to be embroidered or personalised.
2 - 4 business days for most international destinations but may take up to 8 business days. A full list of international delivery times is available here $22.50 Flat rate

Order Delivery

Australia

All orders are shipped with Startrack express delivery service.
A signature is not required by the receiver of the goods for delivery within Australia unless otherwise stated. In the event that there is no one at residence to accept the delivery our couriers will either leave your order in a safe, secure location at your delivery address or if the driver believes there is no safe and secure location the order will be taken to your closest Post Office to be collected by you at a later date. A delivery card with instructions will be left in your letterbox. If you do not wish for your order to be left unattended at your nominated residence, please select the “signature required” during checkout. Then, if you are not home to sign for your order, it will instead be taken to your closest Post Office for collection by you at a later date.

New Zealand

All orders are shipped with DHL express courier service.
All deliveries to New Zealand will require a signature and If there is no one at the residence the order will be taken back to the depot or a third party courier whichever applies to your location for collection.

International Orders

All orders are shipped with DHL express courier service and is available in most locations. a complete list of international destinations can be found here.

All deliveries to International destinations will require a signature on delivery. If there is no one at the residence the order will be taken back to the depot or a third party courier whichever applies to your location for collection.

Order Tracking

Once your order is packed and leaves our warehouse, you will receive an email with a tracking number. Using this number, the order can be tracked through:

Australian Orders - www.startrack.com.au

New Zealand and International orders - http://www.dhl.com.au/en/express/tracking/tracking_tools.html

Customs Duties & Taxes

International orders may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. Customs policies vary from country to country and with the exception of New Zealand will be charged in Australian (AUD) dollars.

If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. We have no control over these charges and cannot predict what they may be. Bras N Things cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. If you choose to refuse to pay these charges, your parcel may be abandoned, and Bras N Things will not be held responsible for any loss of funds as a result of this occurrence. For more information about your country's custom policies, please contact your local customs office.

CountryDUTY FREE ORDER VALUE (IN AUD)*  &nbspMaximum order value to avoid duties and taxes charged by your local customs office*
New Zealand $270*
USA $1000*
United Kingdom $210*
India $190*
Germany $210*
Singapore $360*
France $210*
Malaysia $160*
Netherlands $210*
Japan* $115*
United Arab Emirates $340*

*This is an estimate and may change at any time. Bras N Things does not take any liability if in these change at time of purchase. For up to date information about your country's custom policies, please contact your local customs office.
**International orders cannot be marked as a gift as a way of bypassing or reducing customs fees.

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