Terms & Conditions
PART A: INTRODUCTION
These terms govern the use of brasnthings.com ("this website") and the purchase of any goods from it.
By accessing, using, browsing, registering with, contributing to, or purchasing from any area of the Website, you agree that your access to, use of, and purchase of any goods from the Website is subject to these terms and all applicable laws, and is at your own risk. If you do not agree to these terms in their entirety, you must not use this Website. When purchasing goods from the Website, these Terms and Conditions form a contract between the customer (you) and HBI Holdings Australasia Pty Ltd’s subsidiary Bras N Things Pty Ltd ABN 69 072 187 270 and apply to the ordering, purchase, fulfilment and delivery of goods from the Website. Please read these Terms and Conditions carefully before placing your Order as these Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.
If you do not understand these Terms and Conditions or if you have any questions, please contact our Customer Care Team and a representative will be happy to assist you. The Customer Care Team operates from Monday to Friday (excluding public holidays in Sydney, Australia) from 8.30am until 5.30pm (Australian Eastern Standard/Daylight Savings Time).
The contact phone numbers for our team are:
Callers from Australia: 1800 810 031
Callers from New Zealand: 0800 556 611
Callers located elsewhere: +61 1800 810 031
or contact us via email.
The following definitions are used in these Terms and Conditions.
Bras N Things Retail Store means a physical (not online) retail outlet trading under the name Bras N Things and listed as a “Bras N Things Store” at https://www.brasnthings.com/stores/.
Business Day means a weekday in which trading banks are open for the transaction of banking business in Sydney, Australia.
Delivery Address means the address to which the Goods are to be delivered as stated on the electronic Order form on the Website.
Delivery Agent means any nominated third party delivery or shipping company for Bras N Things.
Delivery Fee means the fees charged for the delivery of Goods.
Gift Card means an electronic or physical gift card issued through this Website or a hard copy gift card issued through an Australian Bras N Things Retail Store or third party retailer, through the acquisition of which you or a recipient may make non-cash payments for goods from Bras N Things.
Goods means the items offered for sale which are described or displayed on the Website.
GST has the meaning provided by A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency's rule, regulation or determination, and any form of custom or policy recognised and enforced by judicial decision.
Order means a request by you to purchase Goods from Bras N Things on the Website.
Personal Information has the meaning as defined under the Privacy Act 1988 (Cth).
1. where Australia has been nominated within the delivery address, the purchase price of each Good as specified on the Website in Australian dollars (for the avoidance of doubt, in Australia, the specified price includes GST);
2. where a country other than Australia has been nominated within the delivery address, the purchase price of each Good as specified on the Website in Australian dollars (for the avoidance of doubt, this does not include Australian GST). For the avoidance of doubt, the Price is charged in Australian dollars and is subject to conversion to your local currency by your financial institution and any other Taxes levied by any applicable government authority).
Returns Policy means the Bras N Things Returns Policy found on the Website at Returns.
Tax means any goods and services tax, value added tax, or other taxes, import fees, duties, tariffs, or other imposts or charges which may be payable in relation to your order.
we or us or our or Bras N Things means Bras N Things Pty Ltd ABN 69 072 187 270.
Website means www.brasnthings.com
you or your means you as the user of the Website, including as a purchaser of Goods from Bras N Things.
PART B: SPECIFIC TERMS AND CONDITIONS FOR THE SALE OF GOODS ON THE BRAS N THINGS WEBSITE
2. COMPLIANCE WITH TERMS AND CONDITIONS
2.1 You agree to be bound by the Terms and Conditions when you submit an Order.
2.2 Each Order you submit will be a separate and binding agreement between you and Bras N Things with respect to the supply of Goods, in accordance with these Terms and Conditions.
3. PLACING ORDERS FOR GOODS
3.1 You may place an Order through the Website by submitting the electronic Order form on the Website.
3.2 An Order submitted by you in the manner described in clause 3.1 is an offer by you to purchase Goods for the Price (which for the avoidance of doubt, includes GST for deliveries to Australia) plus any Delivery Fee as specified at the time you submit your Order. That offer cannot be withdrawn by you without our prior consent.
3.3 You acknowledge that all Orders through the Website are with respect to Goods intended for non-commercial, personal and domestic use only and quantity restrictions may apply.
3.4 In completing the electronic Order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your Order. This information will also be used by the Delivery Agent to fulfil your Order. Bras N Things will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil or deliver Goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an Order by you. Without limitation, if you provide inaccurate shipping details in an Order, Bras N Things is under no obligation to resend your Order if it is shipped to the address provided in the Order and not subsequently returned to Bras N Things. You agree to obtain consent from the recipient of a gift when providing their personal details to Bras N Things.
3.5 You may Order from Bras N Things if you are aged 18 years or over, have an active email account and a telephone number at which you can be easily contacted.
3.6 You must check your Order carefully prior to submitting your Order with us. Once you submit your Order, cancellations of your Order or changes to the Goods in your Order may only be made by agreement unless otherwise required by law. However, we will allow you to return Goods in accordance with the Returns Policy, including where payment has been made wholly or partly by Gift Card.
3.7 Where you place consecutive or separate Orders for Goods, we cannot consolidate the Orders into one. A separate Delivery Fee (if any) will apply to each Order in accordance with clause 7.
3.8 You will be provided with an automatic Order number upon submission of your Order. The Order number is required when contacting our Customer Care Team.
3.9 In submitting an Order you represent and warrant to Bras N Things that:
1. you are over the age of 18;
2. you have read and agree to these Terms and Conditions; and
3. you have complied with all applicable Laws.
4. ACCEPTANCE AND REJECTION OF ORDERS
4.1 Bras N Things reserves the right to accept or reject your Order for any reason at any time. Without limitation, due to legal and other restrictions applicable for orders placed for international delivery, some of our products may not be available for delivery to certain locations outside Australia. Bras N Things retains the right to determine what it can and cannot deliver to any particular location.
4.2 When we accept an Order, it represents an agreement by Bras N Things to supply you the Goods in accordance with the Order and these Terms and Conditions.
4.3 In the event that we reject an Order under clause 4.1, we will notify you of that rejection and the reason for rejection via email within five (5) Business Days after the placement of the Order wherever possible. Bras N Things will not be liable to you for your loss or that of any third party for the rejection of an Order.
4.4 Where we reject an Order and your payment for the Goods has already been processed, we will refund any money paid to us in respect of that Order and make reasonable endeavours to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Bras N Things is not liable with respect to any loss, damage, cost, expense or injury you or any third party incur as a result of any delay in processing your refund.
4.5 If we are unable to contact you in relation to your Order under these Terms and Conditions using the contact details you provide during the Order process after having made reasonable attempts to contact you, we may reject the Order in accordance with this clause 4.
5. AVAILABILITY OF GOODS
5.1 You acknowledge and agree that from time to time, some Goods on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your Order. If this occurs, Bras N Things will use reasonable endeavours to contact you within five (5) Business Days to arrange a full or partial refund. We will use reasonable endeavours to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Bras N Things is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
5.2 We reserve the right to withdraw or suspend any Good displayed on the Website from sale either temporarily or permanently at any time without notice to you. Bras N Things will not be liable to you for any loss you or any third party suffers as a result of a withdrawal or suspension of availability with respect to a particular Good.
5.3 Where your Order is affected by an error on the Website (for example, in relation to a description of Goods, an image, Price or otherwise), we may reject the part of the Order that is the subject of the error in accordance with clause 4. If applicable, Bras N Things will proceed to fulfil the remainder of your Order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfilment of your Order, you can return your entire Order to us as an order that has been incorrectly delivered in accordance with the Returns Policy.
5.4 You acknowledge and agree that:
1. all pictures and images of Goods displayed on the Website are for illustration purposes only, and the sizes and dimensions of Goods may differ in real life;
2. you have read any corresponding written description of the Goods prior to submitting your Order;
3. the colour of Goods as shown on the Website may vary slightly in shade in real life;
4. where we provide sizing or other measurements in the descriptions of a Good (where applicable), it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your Order; and
5. any accessory featured with the Goods is for illustration purposes only.
6. PRICE AND PAYMENT
6.1 The Price in respect of a Good is specified on the Website and is dependent on the delivery address nominated.
6.2 Prices are displayed in Australian Dollars. Where a delivery address within Australia has been nominated, the Price includes Australian GST (currently 10%). Where a delivery address outside Australia has been nominated, the Price will not include Australian GST and additional Taxes may be payable by you as levied by authorities in the country of delivery upon importation to that country. If goods are over the relevant country’s threshold and customs entry is required, there may also be an additional admin charge from our logistics partner for handling the customs clearance.
6.3 You will be charged the Price in Australian Dollars regardless of your delivery location. Any currency conversion fees or rates used to determine the amount you pay for the Goods is determined by your credit card provider or payment service. We are not liable for any difference between the Price quoted on the site and the actual amount charged to you for the Goods as determined by the fees and conversion rate used by your credit card provider or payment service.
6.4 Bras N Things reserves the right to change or alter Prices of Goods on the Website without notice to you, unless you have already submitted an Order at a stipulated Price, in which case there will be no change or alteration in the Price (provided your Order is not affected by an obvious pricing error, in which case the procedure in clause 5.3 will apply).
6.5 In respect of any Order, we will charge you and you agree to pay to us:
1. the Price (which is the Price at the time the Order is submitted in Australian Dollars); and
2. the Delivery Fee (if any).
6.6 You can pay for your Goods by any of the methods specified on the electronic Order form on the Website from time to time, which include but are not limited to credit card, Afterpay, Zip and Paypal. When paying, you authorise Bras N Things to debit your nominated card or account at the time you submit your Order.
6.7 You acknowledge and agree that any payment in respect of an Order must be cleared by Bras N Things before Goods which are the subject of an Order are dispatched. If your payment cannot be processed, your Order will be rejected in accordance with these Terms and Conditions and you will be notified of this. In relation to credit cards, you should contact your card issuer in the first instance to try to resolve any problem concerning the use of your credit card, or use an alternative payment method in order to continue with your Order.
6.8 In paying or attempting to pay for the Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
6.9 You will receive an invoice by email once payment in respect of your Order has been processed.
6.10 Bras N Things uses an encrypted payment gateway and security certificate to secure payments. Whilst we take all reasonable precautions, we cannot guarantee the security of any transaction.
7.1 Bras N Things uses Delivery Agents to deliver your Goods. You agree to your details including your Delivery Address being supplied to the Delivery Agent for the purpose of delivering your Goods.
7.2 You should refer to the Delivery section of the Website for the applicable Delivery Fee for the Goods.
7.3 Indicative delivery time frames are set out in the Delivery section of the Website.
7.4 You acknowledge and agree that notwithstanding anything else stated on the Website:
1. Bras N Things cannot guarantee that delivery will occur in the stated delivery time frames;
2. delivery time frames may change from time to time due to unforeseen circumstances; and
3. except where required by applicable law, Bras N Things is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.
7.5 Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit separate Orders for Goods where you require multiple delivery destinations.
7.6 If we are unable to deliver your Goods to the Delivery Address due to the size of the package or because there are restrictions on access to the Delivery Address or it is unsafe or impractical to make delivery, a calling card will be left for you notifying you where the Goods have been delivered for collection by you. It is your responsibility to follow the instructions stated on the calling card.
7.7 Where you do not collect your Goods from the outlet specified on the calling card within the time required of a failed delivery, you must contact our Customer Care Team using the details provided at the start of these Terms and Conditions for further information with respect to claiming your Order. If Goods are required to be redelivered, you may be required to pay any associated fees for redelivery.
7.8 Upon delivery, you should inspect your Goods and check that the Goods delivered match your Order. If there is obvious damage to the Goods due to transit, you should contact our Customer Care Team as soon as practicable using the details provided at the start of these Terms and Conditions. If the Goods are not as ordered, you may return the Goods to us in accordance with the Returns Policy. If Goods are missing from your Order, you should call our Customer Care Team, or can return the Order in accordance with the Returns Policy. You should let us know about any defective, damaged, missing and incorrect Goods as soon as possible. Any Goods replaced under the Returns Policy due to being defective, damaged, missing or incorrect will be delivered to you free of charge.
7.9 You warrant to Bras N Things that any nominated representative receiving the Goods on your behalf at the Delivery Address is duly authorised by you to do so.
8. CLICK & COLLECT – Australia and New Zealand only
8.1 Bras N Things Click & Collect is a free service that allows you to place an Order online at the Website and then collect your Goods in-store. It is available on all items excluding personalisation, gift cards and gift boxes, and there is no minimum order. We are not able to process a single Order that includes items for Click & Collect as well as items for parcel delivery. In these cases, you will need to place two separate Orders, one for delivery and one for collection.
8.2 Collection of Click & Collect Orders is available from Australian Bras N Things Stores for customers whose billing address is located in Australia. Please note during major sales events and promotions Click & Collect may be temporarily unavailable. This will be stated at the checkout. Click & Collect orders from New Zealand and US Bras N Things Stores for customers whose billing address is located in New Zealand or US is currently unavailable.
8.3 When your Click & Collect Order is ready, we will contact you via email or SMS to advise that your Order is available for collection. Orders will generally be available for collection up to 10 day from the date that you place the Order.
8.4 During peak trading periods there may be delays in fulfilment. Bras N Things will endeavour to state on its Website when such delays are occurring so you can be aware of any expected delays to your order being available for collection.
8.5 Click & Collect Orders cannot be modified or cancelled once your Order has been confirmed. However, the standard Bras N Things Returns Policy applies to all Orders.
8.7 If you are unable to attend your nominated store please contact our Customer Care Team.
8.8 Click & Collect Orders must be collected within 10 days from the date you are notified by email that your Order is ready for collection. We will endeavour to remind you within that period that collection is available. If your Order is not collected within this time, our Customer Care team will issue a refund using the same payment method as you used to pay for your Order, and you will be contacted to notify you when this will take place.
8.9 When collecting your Goods at your nominated Click & Collect store, you are required to supply a copy of your Click & Collect Notification email with unique QR code (either printed or on the screen of your smart device) and photo identification to verify your identity.
8.10 If you are not personally available to collect the Order, you may appoint a representative to do this. The representative is required to supply a copy of your Click & Collect notification email with unique QR code (either printed or on the screen of their smart device) and photo identification at the time of collection. You agree that we will be entitled to rely on the representative's instructions as if they were your own. You agree that we will be entitled to rely on the respresentative's instructions as if they were your own.
8.11 Bras N Things reserves the right to change or discontinue the Click & Collect service at any time, without notice.
9. RISK AND TITLE
9.1 Risk and title in the Goods passes to you at the time of collection in store for all Click & Collect Orders. For all other Orders, risk and title in the Goods passes to you on the date and time of delivery of the Goods to the Delivery Agent.
10. ORDER CANCELLATIONS AND RETURNS
10.1 Unless provided for under these Terms and Conditions, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the stated Delivery Address in accordance with these Terms and Conditions. Therefore, you should carefully check that your Order is accurate before you submit it to us. You will, however, be able to return Goods in accordance with the Returns Policy.
10.2 Goods can only be returned under these Terms and Conditions (in particular, this clause 10) and in accordance with the Returns Policy. The Returns Policy forms a part of these Terms and Conditions.
10.3 Where we reject or cancel your Order under these Terms and Conditions, we will refund the Price of the Goods to you (and any applicable Delivery Fee) in accordance with these Terms and Conditions. We will use reasonable endeavours to process your refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Bras N Things is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
10.4 It is a condition of most credit card schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. Bras N Things is required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you nominated in your Order.
11. PROMOTIONS AND DISCOUNTS
11.1 Bras N Things offers and promotions may only be used at the Website and do not apply to purchases at other online or retail outlets. You may receive online offers and promotions which include a promotional or coupon code (Code) for use when shopping at the Website. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply the Code retrospectively once you have submitted your Order. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers. Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers. If your code is lost or stolen it will not be reissued.
Any % off stated applies to the Australian recommended retail price (RRP) of items, including the Australian GST component of that price. Discounts, including any % off, are not available when purchasing gift cards.
PART C: SPECIFIC GIFT CARD TERMS AND CONDITIONS
12. GIFT CARDS
12.1 In this Part C:
Access Code means the 4-digit Gift Card PIN printed on the back of the Gift Card.
Remaining Gift Card Value means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent which and can be accessed by using the Gift Card in accordance with these Terms and Conditions.
12.2 To purchase a Gift Card from an Australian Bras N Things Retail Store, present the generic Gift Card to our in-store team member. Check that the Gift Card has not been removed from the cardboard carrier and that the scratch panel on the back of the Gift Card has not been tampered with or removed. If it has been tampered with or removed, give the Gift Card to our in-store team member to be destroyed and select a new one. Nominate the value you wish to be loaded on the Gift Card. A minimum of $20.00 and a maximum of $200.00 can be loaded on each Gift Card. Once you pay the team member for the Gift Card, they will activate the card and load it with the nominated value. It is then ready to use on the Website or at any Australian Bras N Things Retail Store.
12.3 To purchase a Gift Card from the Website, navigate to the Bras N Things Gifting section of the Website. For physical Gift Cards, add the Gift Card of the desired value to your cart. For e-Gift cards, select the Gift Card of choice and fill in the required information on the online form. Once completed add to your cart and then proceed to payment/checkout as normal. Once you complete the online transaction and it is validated, physical Gift Cards will be sent to the nominated Delivery Address with any other ordered Goods. e-Gift Card’s will be sent via email to the recipient email address nominated in the form. They are then ready to use on the Website or at any Australian Bras N Things Retail Store.
12.4 Bras N Things Gift Cards may also be purchased from a third party retailer such as Big W or Target in Australia. These gift cards are redeemable in Australian Bras N Things Retail Stores only and cannot be used to purchase Goods from the Website. To distinguish these Gift Cards, if the back of your Gift Card has a magnetic strip like a bank card this is a Gift Card purchased from 3rd party retailers and is for in-store use only. Physical Gift Cards purchased from the Website or a Bras N Things Retail Store have a barcode on the back and no magnetic strip.
12.5 Gift Cards may not be used to make purchases by email or facsimile, pay store accounts, credit card or other bills or purchase other Gift Cards or other legal tender.
12.6 Gift Cards are treated like cash. If your Gift Card is lost or stolen it will not be re-issued and the value of the Gift Card will not be refunded. Re-issue of faulty or damaged Gift Cards is not available unless the Gift Cards are proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Bras N Things, its agents or contractors or a participating retailer.
12.7 To redeem a Gift Card at a Bras N Things Retail Store, present your Gift Card to the in-store team member together with the merchandise that you wish to purchase using that Gift Card. Our team member will instruct you to swipe your Gift Card in the pin pad and then enter the Access Code into the pin pad. The transaction will be completed when the balance has been reduced on your Gift Card. No change will be given for any Remaining Gift Card Value. The Remaining Gift Card Value may be used in whole or part against future purchases until the Gift Card expires.
12.8 To redeem a Gift Card at the Website, at the point of checkout, select “ Use a Gift Card” under the payment options and insert the Gift Card details requested.
12.9 You agree that we can reduce the Remaining Gift Card Value by the value of all purchases of goods and services that are authorised by you. Transactions are authorised by you by swiping your Gift Card and entering your Access Code, or allowing a team member or other person to do so, at the point of sale in a Bras N Things Retail Store; or giving us, or another person, details of the Gift Card and authorising the transaction in some other way, including at the Website.
12.10 When you authorise a transaction you are confirming that the transaction correctly represents the purchase price of the goods or services obtained and you are agreeing to pay the amount of that transaction by the reduction of the Remaining Gift Card Value.
12.11 Gift Cards purchased from 28 March 2018 expire thirty six (36) months from the issue date. Gift Cards purchased before 28 Match 2018 expire twelve (12) months from the issue date. Any unused amount after the expiry date of the Gift Card is forfeited and will not be refunded or credited. Gift Cards cannot be reloaded.
12.12 Gift Cards cannot be cancelled once they are issued except if voided by Bras N Things, if their value is used or if they expire. We reserve the right to void any Gift Card that appears to have been defaced, mutilated, purchased fraudulently, altered or tampered with in any way and Bras N Things may subject Gift Cards to a verification process. We reserve the right to cancel any Gift Card, or the Gift Card program, for any reason at any time without notice. In such instances (except where a Gift Card is void) we will elect to provide a refund or a replacement Gift Card. We reserve the right to correct the balance of your Gift Card if we believe that a clerical or accounting error has occurred.
12.13 You will not be sent statements of transactions on a Gift Card. You can check your Gift Card balance and expiry date at any time in-store at the service desk, or by calling 1800 810 031.
12.14 You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us. If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 1800 810 031 or contact us by email.
12.15 Additional terms and conditions regarding the use of Gift Cards may be set out on the Website or in a Bras N Things Retail Store.
13. Loyalty Rewards Program
13.1 Bras N Things operates an in-store and online rewards program. You may apply for a Bras N Things loyalty membership if you are aged 18 years or over and have an active email account.
13.2 A Bras N Things loyalty membership account can be created online here or by visiting your nearest Bras N Things store. Mandatory fields will be clearly identified and must be completed. Fields will include name, email, postcode and DOB. Phone number is not mandatory but will be prompted at sign-up within the Website checkout or when signing up at a Bras N Things store.
13.3 A Bras N Things loyalty membership is free, however, we may refuse your application or terminate your loyalty membership for any reason and at any time. Registering for a Bras N Things loyalty membership constitutes your acceptance of these Terms and Conditions.
13.4 Being a Bras N Things loyalty member you will be subscribed to receive our emails. You agree to be contacted with invitations, offers and promotions as part of your membership. We use the information collected to tailor our invitations, offers and promotions to you. You will be the first to know of new offers and promotions as soon as they start.
13.5 As a loyalty member every time you purchase Goods in a Bras N Things Retail Store or at the Website and provide your loyalty membership details (email address or phone number) you will accumulate 1 point for every $1 spent (excluding gift card purchases and delivery costs). Each and every time you accumulate 100 points across one (1) or more orders, you will receive a spend and save reward voucher entitling you to receive $5 off your next transaction within a Bras N things Store or on the Website when the total transaction exceeds $100. If you are eligible for a spend and save voucher, you will be emailed a QR code to the email provided at time of account creation. You may present this QR code on your mobile when in-store, or at the Website. Sign into your My Account to view all available rewards vouchers. Individual spend and save vouchers are valid for 90 days from the date of issue and can only be redeemed once. A total of three (3) spend and save vouchers can be used in a single transaction, however, they can be used in conjunction with other offers and promotions unless expressly prohibited in the offer or promotion terms and conditions. The spend and save voucher can only be used to buy Goods from a Bras N Things Retail Store in the country where your loyalty membership was created or from the Website with a shipping address in the country where your loyalty membership was created.
13.6 If you remain subscribed to receive Bras N Things emails, each year a birthday reward voucher will be sent to the account email on the date of your birthday. It is the Members responsibility to ensure they have provided the correct email address as vouchers will not be re-issued if sent to an address that has been provided incorrectly. Birthday vouchers are valid for 30 days from the date of issue, can only be redeemed once and have a minimum spend of $60. A total of (1) birthday voucher can be used in a single transaction and they can be used in conjunction with other offers and promotions unless expressly prohibited in the offer or promotion terms and conditions. If you have not added your birthday to your account, you can do so by signing into your My Account.
13.7 Upon signing up to be a loyalty member for the first time, you will be sent a welcome reward voucher to the account email. It is the Members responsibility to ensure they have provided the correct email address as vouchers will not be re-issued if sent to an address that has been provided incorrectly. Welcome vouchers are valid for 30 days from the date of issue, can only be redeemed once and have a minimum spend of $50. A total of (1) welcome voucher can be used in a single transaction and they can be used in conjunction with other offers and promotions unless expressly prohibited in the offer or promotion terms and conditions.
13.8 Rewards vouchers cannot be redeemed for cash or used to pay for gift cards. Reward vouchers may be used in Bras N Things stores and online, however are not redeemable at Bras N Things Outlet stores. For a change of mind refund on items purchased using a rewards voucher, items must be returned in original condition and you will be refunded a pro-rated amount of the transaction cost excluding any voucher amounts that contributed towards the purchase. Exchanges can be made in Bras N Things stores only.
13.9 If you no longer wish to be contacted and receive Bras N Things emails, please exercise the “unsubscribe” option on these invitations, offers and promotions. If you unsubscribe you will no longer be eligible to receive any loyalty member offers, promotions and vouchers sent via email inclusive of your birthday and spend and save vouchers.
13.10 You must not allow any other person to use your Bras N Things loyalty membership details. You agree that you are solely responsible for all activity that occurs using your Bras N Things loyalty membership details, including the purchase of any goods. You also agree that you will be responsible for the conduct of any person who uses your Bras N Things loyalty membership details, whether or not you have authorised that use. We may refuse to accept your loyalty membership details if we reasonably believe that they are used in contravention of these Terms and Conditions.
13.11 If you become aware of any breach of security or unauthorised access to or use of your Bras N Things loyalty membership details, you must immediately notify us by calling Bras N Things Customer Care Team.
13.12 We may decide to suspend or discontinue the Bras N Things loyalty program or your membership of that program at any time. We will contact you on the email address that you have provided if the Bras N Things loyalty program, or your membership of that program, is to be suspended or terminated. We may also amend the Bras N Things loyalty program at any time by updating these Terms and Conditions. Continued use of your loyalty membership details after such an amendment constitutes acceptance of the varied terms.
13.13 You may terminate your membership at any time and for any reason by requesting so in any Australian Bras N Things Retail Store at the register, or by contacting Bras N Things Customer Care Team.
13.14 Bras N Things Cheeky Rewards Limited Time Benefits Terms and Conditions
For a limited time, Bras N things is delighting new and existing Cheeky Rewards Members with a special offer. The below sets out the additional terms and conditions for the offer period, outlining customer eligibility and exclusions.
New and existing members are eligible to receive these offers from Tuesday 24 May to Sunday 4 June, 2023.
New Member Double Welcome Offer:
- All customers not currently signed up to the Cheeky Rewards member program in Australia and New Zealand are eligible.
- When signing up to Cheeky Rewards during the offer period, a new member will receive a $20 voucher to use on their next purchase.
- Customers may sign up at any Bras N Things store, or online at www.brasnthings.com for Australia and www.brasnthings.co.nz for New Zealand.
- Voucher is valid for 30 days from the date of issue and can be redeemed at any Bras N Things store, or on the Bras N Things website.
Cheeky Devil and Seriously Spicy Reward 1c Knicker Offer:
- Cheeky Devil and Seriously Spicy Cheeky Rewards members who make a purchase in-store to the value of $50 or more during the offer period may purchase a knicker from our offer range for 1c.
- To redeem the offer, the purchase can only be made at a Bras N things store. Purchases online are not eligible.
- Eligible Cheeky Rewards members will be able to select the knicker of their choice from the dedicated 1 cent knicker offer wall in-store.
- This offer can only be redeemed once against your Cheeky Rewards member profile.
- Once selected, the 1 cent knicker cannot be exchanged.
Hanes Australsia employees are not eligible to participate in these offers. All other standard Cheeky Rewards program terms and conditions available as stated above apply to the program and the use of any rewards vouchers issued during the offer period.
PART E: Terms and conditions for submissions
14. OWNERSHIP OF SUBMISSIONS
14.1 Other than personal information which is subject to our Returns Policy all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Bras N Things on or through the Website or otherwise disclosed, submitted or offered by you (collectively, "Submissions") shall become and remain the property of Bras N Things once submitted. You must comply with the content standards for Submissions set out in these Terms and Conditions. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines. You warrant that you have the right to grant to Bras N Things the rights set out in these Terms and Conditions in respect of your Submissions.
15. SOCIAL NETWORKING SITES
16. INTELLECTUAL PROPERTY RIGHTS IN SUBMISSIONS
16.1 A disclosure, Submission or offer of any Submissions and your agreement to these Terms and Conditions shall constitute an assignment to Bras N Things of any intellectual property rights in the disclosure or Submission. Whenever you make use of a feature that allows you to upload material to the Website, including questions, or to make contact with other users of the Website or to make Submissions on any Bras N Things’ related third party website or page, you must comply with the content standards set out below (including the spirit of those standards) and with these Terms and Conditions.
17.1 Any material you upload to the Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Website or any Bras N Things’ related third party social networking site or page constitutes a violation of their intellectual property rights, or of their right to privacy or any other rights. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the Website. We have the right (but no obligation) to remove any Submissions you make on the Website if, in our opinion, such Submission does not comply with the content standards set out below (including the spirit of those standards).
18. RULES FOR SUBMISSIONS
18.1 Please be polite and only write in English.
18.2 You confirm that the Submission is your own and that the content does not infringe the material, trade marks or intellectual property rights of others.
18.3 If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.
18.4 Submissions should not include:
1. profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
2. comments about other reviewers or bloggers
3. remarks making criminal accusations, or false, defamatory or misleading statements
4. material which impersonates others
5. spam or advertising
6. third party brand names or trademarks
7. personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
8. HTML code, computer script or website URLs
9. availability, price or alternative ordering or delivery information
10. information about Bras N Things’ suppliers or manufacturers
18.5 Bras N Things, in its absolute discretion, reserves the right to:
1. not publish the Submission or remove it
2. take any appropriate action if deemed necessary
3. remove reviews which relate to seasonal products which are no longer in season
4. Please let us know if you see any Submissions which do not comply with our rules.
PART F: General
19. COPYRIGHT AND TRADEMARKS
19.1 The Website and all material provided on the Website are owned or licensed by Bras N Things, including the "look" and "feel" of the Website, the colour combinations, layout, literary and artistic works, photographs, and all graphical elements. Except where necessary for viewing the material on the Website on your browser, or as permitted under the Australian Copyright Act 1968 (Cth) or other applicable laws or these Terms and Conditions, nothing on the Website may be copied, reproduced, adapted, uploaded to a third party, issued or communicated to the public, linked to, framed, performed in public, distributed or transmitted in any form by any process without the prior written consent of Bras N Things.
19.2 Various trademarks displayed on the Website (whether registered or otherwise), including BRAS N THINGS, BODY BLISS, VAMP, NIGHT GAMES, and ENCHANTED are owned by us. Other product and company names mentioned on the Website may be the trademarks of other people or entities. The trademarks displayed on the Website must not be used or reproduced without the prior permission of the relevant owner. 20.3 If you believe you own the copyright in any work and that work is displayed on the Website without your permission, please contact us and the matter will be investigated.
20.1 The information contained on the Website is provided by Bras N Things in good faith. To the best of Bras N Things' knowledge, the information is accurate and current. However, the Website and its contents are provided to you on "as is" basis. The Website may contain errors, faults and inaccuracies and may not be complete and current. Bras N Things and its related bodies corporate, and their directors, officers, employees, and agents ("Bras N Things' Associates") make no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials or products included on the Website, except as otherwise provided, and then only to the minimum extent required, under any applicable laws.
20.2 Subject to any rights you have under any consumer protection law or any other Laws that cannot be excluded, Bras N Things excludes, all implied terms and warranties whether statutory or otherwise, relating to the Website or the subject matter of these Terms and Conditions. You may be entitled to certain rights under consumer protection law or other Laws that cannot be excluded, including any statutory guarantees that are provided under competition and consumer legislation, including, as applicable, the Competition and Consumer Act 2010 (Cth).
21. LIMITATION OF BRAS N THINGS’ LIABILITY
21.1 Subject to any non-excludable liability (including under consumer laws), and the express provisions of these Terms and Conditions, Bras N Things will not be liable to you or any other person for any direct, indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to damages for loss of profits, business interruption or the loss of data or information, or damages for product liability, personal injury, in contract, tort (including negligence), under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with any transaction (actual or contemplated) undertaken or attempted to be undertaken through the Website or resulting from use of goods or services supplied to you, or on your behalf, through the Website.
21.2 Subject to any non-excludable liability implied by legislation (including under consumer laws), any liability of Bras N Things or Bras N Things' Associates in connection with goods or services supplied to you will, at the election of Bras N Things, be limited to:
In relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
In relation to Gift Cards, our maximum aggregate liability to you is limited to the Remaining Gift Card Value on your Gift Card; and
In relation to services, the supply of the services again or the payment of the cost of having the services supplied again. The above remedies are in addition to, and not in place of, your rights at law that cannot be lawfully excluded (including in Australia, under the Australian Consumer Law).
21.3 To the extent permitted by law, our liability to you for loss or damage of any kind arising out of your use of, or relating to, this Website will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.
22.1 You agree to indemnify us (including our related companies and our and their directors, officers, employees, agents and contractors) for any loss or damage any of the foregoing suffer if you breach these Terms and Conditions.
23.2 You represent and warrant to Bras N Things that all information (including Personal Information) and data provided by you to us through the Website is true, accurate, complete and up to date, and (where relevant) you have obtained the consent of your nominated recipient for gifts to provide their Personal Information to Bras N Things.
24. VIRUS WARNING
24.1 All care is taken to ensure that the Website and data transmissions are free from viruses. However, Bras N Things cannot guarantee that any file or program available for download and/or execution from or via the Website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. It is your responsibility to scan any such data for viruses. You assume all risk of use of all programs and files on the Website, and you release Bras N Things entirely of all responsibility for any consequences of its use.
26. THIRD PARTY SITES
26.1 The Website may contain links to third party sites. Bras N Things is not responsible for the condition or content of those sites as they are not under Bras N Things’ control. You access those sites and/or use those sites’ products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by Bras N Things of the sites or the products or services provided on the sites. Bras N Things does not permit any linkages to the Website without prior permission.
26.2 Any third-party advertising on Bras N Things’ pages of third party social networking sites are not the responsibility of, or endorsed by, Bras N Things. All rights, including copyright in Bras N Things’ pages, are owned by or licensed to Bras N Things. Any use of any Bras N Things’ social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use, is prohibited without the permission of Bras N Things. All worldwide rights reserved.
27. ELECTRONIC COMMUNICATIONS
27.1 You consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If located in New Zealand, you agree to be bound by any agreement reached through electronic communications as provided in the Electronic Transactions Act 2002.
28. SECURITY AND VIRUSES
28.1 Information and emails sent to us may undergo email filtering and virus scanning, including by third party contractors. We do not warrant that such filters and scans will be effective in removing viruses or other potentially harmful code and we have no liability for any viruses transmitted to you.
29.1 Bras N Things reserves the right to, at its discretion, terminate your access to and use of the Website:
- for convenience, at any time, upon provision of notice to you;
- if Bras N Things reasonably believes that you have breached these Terms and Conditions, and that breach is not capable of remedy; or
- if you have been provided with notice of the breach, and you have failed to remedy that breach within 14 days (where the breach is able to be remedied).
30.1 These Terms and Conditions are governed by and are to be construed in accordance with the laws applicable in Victoria. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria or New South Wales and any courts which have jurisdiction to hear appeals from any of those courts (including the Federal Court of Australia, Victoria or New South Wales Registry) and waive any right to object to any proceedings being brought in those courts, including in relation to any dispute in connection with a Gift Card. In any purchase of Goods, your transaction is deemed to have taken place in Alexandria, New South Wales.
30.2 The Website may be accessed from Australia or overseas. Bras N Things makes no representations that the content of the Website complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site if and to the extent that they are applicable.
30.3 Only you and Bras N Things shall be entitled to enforce these Terms and Conditions. You may not assign, transfer or sub-contract any of your rights or obligations under these terms to any third party unless we agree. No third party shall be entitled to enforce any of these Terms and Conditions, whether by virtue of legislation or otherwise.
30.4 Bras N Things reserves the right at all times to make changes to these Terms and Conditions. Any variations to these Terms and Conditions will take effect from posting on the Website. The Terms and Conditions which apply at the time of Order are those that govern your relationship with Bras N Things with respect to that Order. If you do not agree to the amended Terms and Conditions, you must immediately cease all use of the Website. Your continued use of the Website will constitute acceptance of the amended Terms and Conditions.
30.5 Bras N Things may give notice to you by electronic mail via the details you have provided to us at the Website. You may give notice to us by emailing us.
30.6 Any provision of these Terms and Conditions that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms and Conditions nor affect the validity or enforceability of that provision in any other jurisdiction.
30.7 A failure or delay by Bras N Things to exercise a power or right under, or enforce strict performance with, these Terms and Conditions does not constitute as a waiver of that power or right, and the exercise of a power or right by Bras N Things does not preclude its future exercise or the exercise of any power or right.
PART G: PROMOTIONS & OFFERS
31. CURRENT OFFERS
SALE: Selected styles only, while stocks last. Prices are as marked. Time frame and nature of each sale varies
WAGEC Donation: All Monetary donations to WAGEC are collected by Bras & Things on behalf of Women’s And Girls Emergency Centre Incorporated ABN 92 622 900 342. WAGEC is endorsed by the ATO as a Deductible Gift Recipient and gifts of $2 or more may be tax deductible. There is no GST charged on this donation.
Any 3 for $9.99: Please add three of the selected products to your cart. Discount applied at checkout. All 3 products must be added to the cart in same transaction. Offer valid Online and in-store. Time frame and nature of each sale varies.
Buy 2 Knickers get 3rd Free: Please add three of the selected knickers to your cart. The cheapest product will be discounted at checkout, all 3 products must be added to the cart in same transaction. Offer valid Online and Instore. Time frame and nature of each sale varies.
$55 Lingerie Sets: Add product to cart. Offer valid online and instore in Australia only. Time frame and nature of each sale varies.
$59 Lingerie Sets: Add product to cart. Offer valid online and instire in New Zealand only. Time frame and nature of each sale varies.
$65 Lingerie Sets: Add Bra & Knicker to cart. Discount applies at checkout. Both products must be added to the cart in same transaction. Offer valid Online and in-store. Time frame and nature of each sale varies.
30% Off Swimwear: Add product to cart. Prices as marked. Offer valid online and in store. Time frame and nature of each sale varies
$79 Two Piece Bundle: Add Bra & Knicker to cart. Discount applies at checkout. Both products must be added to the cart in same transaction. Offer valid Online and in-store. Time frame and nature of each sale varies.
$79 Slumber Set: Add product to cart. Includes shorts, top & sleepmask. Offer valid online and instore in Australia and New Zealand only. Time frame and nature of each sale varies.
$149 Three Piece Lingerie Bundle: Add Bra, Knicker & Wrap to cart. Discount applied at checkout. All 3 products must be added to the cart in same transaction. Offer valid Online and in-store. Time frame and nature of each sale varies.
$149 Three Piece Sleep Bundle: Add Bralette OR Cami, Shorts & Wrap to cart. Discount applied at checkout. All 3 products must be added to the cart in same transaction. Offer valid Online and in-store. Time frame and nature of each sale varies.
$149 Two Piece Bundle: Add Bodysuit & Wrap to cart. Discount applied at checkout. Both products must be added to the cart in same transaction. Offer valid Online and in-store. Time frame and nature of each sale varies.
32. PERSONALISED PRODUCT
32.1 Personalisation is available exclusively online at brasnthings.com and brasnthings.co.nz. Refunds and exchanges are not accepted on personalised product, except for faulty items. Once the order is confirmed, personalised orders cannot be changed or cancelled. Please allow an additional 2-4 business days for delivery to our standard delivery time frames. Our embroiders are working at capacity. Please expect delays
33. LOYALTY REWARDS
33.1 $10 OFF WHEN YOU REGISTER- *Bras N Things Rewards member must spend exactly $50 or more in one transaction at any Bras N Things store or online to be entitled to the discount. Code must be entered at the checkout. Discount will be deducted off the total transaction. Bras N Things Rewards member must present this email for redemption in store. This discount is not to be used in conjunction with any other, or to purchase Bras N Things gift cards. Voucher must be surrendered at the time of redemption. Vouchers can not be reinstated. Voucher is not redeemable for cash. Offer is only valid within 30 days of Bras N Things Rewards member receiving this in their email inbox.
33.2 $20 OFF BIRTHDAY VOUCHER * Bras N Things Rewards member must spend exactly $60 or more in one transaction at any Bras N Things store or online to be entitled to the discount. Code must be entered at the checkout. Discount will be deducted off the total transaction. Bras N Things Rewards member must present this email for redemption in-store. This discount is not to be used in conjunction with any other offer, or to purchase Bras N Things gift cards. Voucher must be surrendered at the time of redemption. *Voucher is not redeemable for cash.
Offer is only valid within 30 days of the Bras N Things Rewards member's birthday.
33.3 $5 *IN-STORE REWARDS VOUCHER - Each voucher entitles you to receive $5 off full price and/or sale items when transaction is over the voucher amount. Individual vouchers can only be redeemed once (voucher must be handed over to the store Team). Multiple voucher use in one transaction is accepted. $5 discount valid until expiry date listed on individual voucher. Redemption of $5 voucher is valid at Bras N Things stores only. Redemption is not available online at brasnthings.com.au . Lost or damaged vouchers will not be accepted or replaced. This offer cannot be used in conjunction with any other discount voucher, cannot be redeemed for cash or used to pay for gift cards or lay-bys. For a change of mind refund all items must be returned in original condition and refunded at the transaction cost.
Please note that unless specifically mentioned, all promotions and offers cannot be used in conjunction with any other promotions, offers or used to purchase Gift Cards.
Version 1.3, January 2022, © Bras N Things Pty Ltd